Terms and Conditions
Welcome to Partners in Wine! By using our website and purchasing our products, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making a purchase.
1. Introduction
These terms and conditions govern your use of the Partners in Wine online store, located at [website URL] (“the Website”), and your relationship with Partners in Wine (“we”, “us”, or “our”). By using our Website or purchasing any products from us, you accept these terms and conditions in full.
2. Eligibility
By placing an order through our Website, you confirm that you are at least 18 years old, which is the legal drinking age in South Africa. We do not sell alcohol to persons under the age of 18. By using this Website, you confirm that you are of legal age to purchase alcohol.
3. Products and Pricing
3.1 Product Descriptions: We aim to provide accurate descriptions of our products. However, we do not warrant that the product descriptions are accurate, complete, reliable, current, or error-free. Images on the Website are for illustrative purposes only.
3.2 Pricing: All prices are listed in South African Rand (ZAR) and include Value Added Tax (VAT) where applicable. We reserve the right to change prices without prior notice.
3.3 Availability: All products are subject to availability. We reserve the right to limit the quantity of products we supply or to supply only part of an order or to divide up orders.
4. Orders and Payment
4.1 Order Acceptance: All orders placed on our Website are subject to acceptance by us. We may refuse to accept or cancel any order for any reason, including stock unavailability, errors in pricing or product information, or suspected fraud.
4.2 Payment Methods: We accept various payment methods, including credit cards, debit cards, and electronic funds transfer (EFT). By providing payment information, you represent and warrant that you are authorized to use the payment method.
4.3 Payment Security: We use secure payment gateways to process payments. However, we are not liable for any losses you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Website.
5. Delivery and Shipping
5.1 Delivery Areas: We deliver within South Africa only. Deliveries are made to the address specified by you at the time of order. Please ensure that the delivery address is accurate and that someone of legal drinking age is available to receive the delivery.
5.2 Delivery Charges and Times: Delivery charges and times vary depending on the location. Delivery charges will be displayed at checkout. We will make every effort to deliver within the estimated timeframe, but we are not liable for any delays.
5.3 Risk of Loss: Risk of loss or damage to products passes to you upon delivery. If there are any issues with the delivery, please contact us immediately.
6. Returns and Refunds
6.1 Returns: We accept returns of unopened products in their original condition within 7 days of delivery. You must contact us to initiate a return. You will be responsible for the return shipping costs unless the return is due to our error.
6.2 Refunds: Refunds will be processed once the returned products are received and inspected. Refunds will be made to the original payment method used for the purchase. Please allow up to 10 business days for the refund to appear in your account.
7. Cancellation of Orders
You may cancel an order before it has been dispatched. If you wish to cancel an order, please contact us immediately. If the order has already been dispatched, you may need to return the products in accordance with our returns policy.
8. Intellectual Property
All content on the Website, including text, graphics, logos, images, and software, is the property of Partners in Wine or our content suppliers and is protected by South African and international copyright laws. You may not reproduce, duplicate, copy, sell, or otherwise exploit any portion of the Website without our express written permission.
9. Limitation of Liability
To the extent permitted by law, Partners in Wine shall not be liable for any direct, indirect, incidental, special, or consequential damages that result from the use of or inability to use our Website or products. This includes, but is not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses.
10. Indemnification
You agree to indemnify, defend, and hold harmless Partners in Wine, its directors, officers, employees, and agents from any claim or demand, including reasonable attorney’s fees, arising out of your use of the Website, your violation of these terms and conditions, or your violation of any rights of another person or entity.
11. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of South Africa. Any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of South Africa.
12. Amendments
We reserve the right to amend these terms and conditions at any time. Any changes will be posted on the Website, and your continued use of the Website following the posting of any changes constitutes your acceptance of those changes.