Privacy Policy
At Partners in Wine, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website and use our services. By accessing or using our website, you agree to the terms of this Privacy Policy.
1. Introduction
This Privacy Policy applies to all users of the Partners in Wine website, located at [website URL] (“the Website”). It explains how we collect, use, and disclose your personal information and your rights regarding that information under South African law, specifically the Protection of Personal Information Act (POPIA).
2. Information We Collect
2.1 Personal Information: This includes any information that you voluntarily provide to us when you create an account, place an order, subscribe to our newsletters, or communicate with us. Personal information may include your name, email address, phone number, billing and shipping addresses, and payment details.
2.2 Non-Personal Information: We may collect non-personal information about your use of the Website, including your IP address, browser type, operating system, pages viewed, links clicked, and other usage information. This information is collected through cookies, web beacons, and similar technologies.
3. How We Use Your Information
We use your information for the following purposes:
3.1 Processing Orders: To process and fulfill your orders, including delivery of products and handling payments.
3.2 Customer Service: To communicate with you regarding your orders, respond to your inquiries, and provide customer support.
3.3 Marketing and Promotions: To send you promotional materials, newsletters, and other communications related to our products and services. You can opt out of these communications at any time by following the unsubscribe instructions provided in each communication.
3.4 Improving Our Services: To analyze and improve our Website, products, and services, including monitoring and analyzing trends, usage, and activities.
3.5 Legal Compliance: To comply with applicable laws, regulations, and legal requests, and to enforce our terms and conditions.
4. Disclosure of Your Information
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this Privacy Policy or as required by law.
4.1 Service Providers: We may share your personal information with third-party service providers who perform services on our behalf, such as payment processing, order fulfillment, and email delivery. These service providers are required to protect your information and use it only for the purposes for which it was disclosed.
4.2 Legal Obligations: We may disclose your information if required to do so by law or if we believe that such action is necessary to comply with legal processes, protect and defend our rights or property, prevent fraud, or protect the safety of our users.
4.3 Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity.
5. Data Security
We implement a variety of security measures to maintain the safety of your personal information. These measures include encryption, firewalls, secure servers, and access controls. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee the absolute security of your information.
6. Cookies and Tracking Technologies
Our Website uses cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our Website. You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of the Website.
7. Your Rights
7.1 Access Your Information: Request access to the personal information we hold about you and request correction or deletion of any inaccurate, incomplete, or outdated information.
7.2 Withdraw Consent: Withdraw your consent to our processing of your personal information at any time, subject to legal or contractual restrictions and reasonable notice.
7.3 Object to Processing: Object to the processing of your personal information for purposes such as direct marketing.
7.4 Data Portability: Request the transfer of your personal information to another service provider in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us using the contact information provided below.
8. Retention of Your Information
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
9. Third-Party Links
10. Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from individuals under 18. If we become aware that we have inadvertently collected personal information from a person under 18, we will delete such information promptly.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the Website after any changes are posted constitutes your acceptance of the new Privacy Policy.